Steve Morrell,
Steve Nattress
First Contact Resolution,
Knowledge,
Contact Babel
07/06/2022
28 views
Enghouse Webinar "Knowledge is power: the importance of knowledge in the contact centre for improving First Contact Resolution"
During this webinar we presented the latest intelligent technology for successfully improving FCR. Claiming that knowledge is power, we showed how delivering the right knowledge at the right time can help provide a faster, more accurate and efficient service that drives customer loyalty and revenue growth.
Steve Morrell, Contact Centre Industry Analyst at ContactBabel, shared the key findings of his new Inner Circle Guide to First Contact Resolution, focussing particularly on the impact of knowledge on CX and performance. In addition, Steve Nattress, Product Director at Enghouse Interactive, talked about how Enghouse solutions can help identify and deliver the knowledge needed to effectively improve FCR rates as well as measure its impact on business objectives.
Simone Iannuzzi,
Nicola Ottomano
Contact center,
Enghouse Italy,
Marketing,
reitek
06/26/2024
17 views
Enghouse Interactive Italia è orgogliosa di annunciare il lancio del nuovo CT8 (ContaCT Highway 8).
Dopo anni di miglioramenti, il nostro prodotto principale è finalmente disponibile, aprendo le porte a un nuovo capitolo di efficienza operativa ed eccellenza nelle soluzioni per la customer service.