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Simone Iannuzzi, Nicola Ottomano Contact center, Enghouse Italy, Marketing, reitek 06/26/2024 17 views Enghouse Interactive Italia è orgogliosa di annunciare il lancio del nuovo CT8 (ContaCT Highway 8). Dopo anni di miglioramenti, il nostro prodotto principale è finalmente disponibile, aprendo le porte a un nuovo capitolo di efficienza operativa ed eccellenza nelle soluzioni per la customer service.
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10/19/2023 1 views
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09/21/2023 19 views Integrating data from multiple sources, spanning traditional telecom providers and cutting-edge collaboration platforms like Microsoft Teams, Cisco WebEx Calling, and Zoom Calling, presents a revolutionary approach Proteus 9 adopts to analyzing communication systems, providing billing data, and identifying telecom fraud. The launch of Proteus 9 marks a pivotal moment in the evolution of communication analysis. Embracing this integrated approach will allow your organization to embark on a journey that elevates your communication strategies and propels you toward a future of unparalleled efficiency and innovation. Join our webinar on-demand to take a closer look at this new version and its remarkable benefits.
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07/04/2023 10 views This video goes through a demo of the Survox Management Console
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05/11/2023 48 views Watch this video to see the key improvements in the new version of Proteus focused on data handling and analysis. Proteus 9 is your single and centralized source of truth for analyzing all communications systems, providing billing data, and identifying telecom fraud. Proteus 9 will help you uncover more powerful insights and translate them into immediate impact, increasing quality and cost control. Discover Proteus 9 and plan the upgrade!
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12/13/2022 4 views Discover the benefits of adopting Survox 10.2 and learn how to expand your capabilities while keeping current functionalities We know how busy your days are and how little time you can invest in innovating. Yet we are also aware that innovation is key to a thriving business. That's why our team has been working hard to bring you several easy-to-implement innovations that guarantee you increase your work efficiency while simultaneously reducing the costs of running your business. Watch this short video-on-demand to get up to speed on what's new at Survox and how version 10.2 adds to your current capabilities. Tim Alex presents key new functionalities and improvements of the 10.2 version: * Web Real-Time Communications, removing the need for any softphone solutions * Integrating the command line with the Console, allowing for using UI or code for scripting surveys * Dynamic Caller ID, with the flexibility of up to 1000 records preventing blacklisting * Barge and Whisper functionality, enabling a manager to listen in or take an active part in the interview * Updated Composer capabilities, with new question types and flow control * Saving data directly to SPSS * Updates to the latest jQuery core and UI, and much more!
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Steve Morrell, Steve Nattress First Contact Resolution, Knowledge, Contact Babel 07/06/2022 28 views Enghouse Webinar "Knowledge is power: the importance of knowledge in the contact centre for improving First Contact Resolution" During this webinar we presented the latest intelligent technology for successfully improving FCR. Claiming that knowledge is power, we showed how delivering the right knowledge at the right time can help provide a faster, more accurate and efficient service that drives customer loyalty and revenue growth. Steve Morrell, Contact Centre Industry Analyst at ContactBabel, shared the key findings of his new Inner Circle Guide to First Contact Resolution, focussing particularly on the impact of knowledge on CX and performance. In addition, Steve Nattress, Product Director at Enghouse Interactive, talked about how Enghouse solutions can help identify and deliver the knowledge needed to effectively improve FCR rates as well as measure its impact on business objectives.
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05/20/2022 31 views
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10/15/2021 11 views
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08/26/2021 9 views